At Smoke Forge BBQ, we stand behind our premium grilling equipment with the same confidence you have when searing the perfect steak. If your purchase doesn’t meet expectations, our straightforward returns process works as smoothly as our top-rated pellet grills maintain temperature.

Our Return Promise

We accept returns within 15 days of delivery for most items in original condition (unused, with all packaging and tags). Like monitoring your smoker’s internal temperature, we’ve made the process simple and transparent.

Note: For safety and hygiene reasons, we cannot accept returns on:

  • Used grilling utensils/tools (must be in original packaging)
  • Opened packages of grill cleaning supplies
  • Custom or special order items

Easy 3-Step Return Process

  1. Initiate Your Return
    Email us at [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
  2. Receive Return Authorization
    Our BBQ-obsessed team will respond within 24 hours (faster than charcoal reaches grilling temperature!) with:
    • Return authorization number
    • Shipping instructions
    • Prepaid return label (for defective items)
  3. Ship Your Return
    Package items securely (we recommend using original packaging) and include all accessories. Ship to:
    Smoke Forge BBQ Returns
    35 Church St
    Lichfield, GB CH3I 5FQ

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (about as long as a perfect brisket smoke)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

Want to exchange for a different model of charcoal grill or gas grill? Follow the return process above and place a new order once your return is processed. We’ll expedite the new shipment like a well-tuned smoker reaching optimal temperature.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Smoke Forge BBQ Team, I would like to request a return for the following item(s) from order #[Your Order Number]: – [Product Name] – [Quantity] – [Reason for Return] Please advise on next steps. I’ve reviewed the return policy and confirm the item(s) meet the return conditions. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For customers outside the UK, return shipping costs are the responsibility of the customer (unless the item is defective). We recommend using a trackable shipping service – like you’d use a reliable meat thermometer for important cooks.

Questions? Our grilling experts are happy to help at [email protected]. We respond faster than a well-ventilated charcoal grill reaches searing temperature!